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You can cancel your Dispatch subscription at any time from Settings → Plan & billing → Manage billing. When you cancel:
Dispatch is a monthly subscription and is billed in advance for each month. Because you can cancel at any time and retain access through the period you paid for, we generally do not provide refunds or credits for partial months, unused time, or add-ons already billed.
We want you to be satisfied. If you were charged in error, experienced a billing problem, or believe your situation warrants a refund, contact us within 14 days of the charge at sam@williamhg.com and we will review it in good faith. Approved refunds are issued to the original payment method.
When you add or remove seats or Converse Desk mid-cycle, our payment processor (Stripe) automatically prorates the difference — you are credited for unused time and charged only for what you add.
The Free plan has no charge and therefore no refunds.
For any billing question or refund request, email sam@williamhg.com. Please include the account email and the date of the charge.